Operational Governance and Risk is part of the wider Operations function within Phoenix. Operations is a large function, with a number of teams who all perform different tasks and activities. The result is i can be involved in, or have exposure to, a variety of different tasks/activities which keeps things interesting. I am also lucky that within Operational Governance and Risk, i work in a great team, who are very supportive.

When i joined the first financial institution i worked for, initially working in customer services, i had two goals in mind: 1. I knew Customer Services was not for me long-term, and i wanted to move to a more admin based role as soon as possible. I achieved this within a year of joining the first financial institution i worked for. 2. Standard Life had a great reputation and were well known in the City i worked in as being a great place to work. When i took my first job in financial services my goal was to ultimately join Standard Life but i knew i required some experience in the industry before doing so. After two years in Financial Services i successfully applied for my first role at Standard Life. This was a great decision for my career and i remain at Standard Life/Phoenix to this day, many years later.

I joined the Regulatory Relationship team at a time when it was expanding, following Phoenix's acquisition of Standard Life. During my time in this team, we worked hard to meet the ever-increasing demands of the regulator's and vastly improved Phoenix's relationship with it's regulator's, despite the company undergoing a period of significant change.